Support and FAQ
Can’t find your answer here? Email support@kinblood.com. Include your player id (Settings ▸ Account, you can select and copy it) and what happened, and we’ll get back to you.
Your account
How do I keep my progress safe?
Link your account. Open Settings ▸ Account and link an email sign-in (Steam sign-in follows with the Steam release). A linked account follows you to any device. A guest account lives only on the device it was made on.
I got a new device or reinstalled. How do I get my save back?
If your account is linked, sign in with the same email on the title screen and your save loads from our servers.
If you played as a guest and the old device still works, link the account there first, then sign in on the new device.
I lost a guest account. Can you recover it?
We can only find a guest account if you still know its player id. Email us with the id and we’ll see what we can do. Without it there is no way to tell which save is yours, which is why the game asks guests to link an account.
Can I keep a copy of my save?
Yes. Settings ▸ Data ▸ Copy puts a copy of your decks, collection, story progress and gold on the clipboard. Keep it somewhere safe.
Can I change my display name?
Yes, in Settings ▸ Account.
Deleting your account
How do I delete my account?
In the game: Settings ▸ Account ▸ Delete account. The button asks a second time before it acts. Deleting removes your account and save from our servers and cannot be undone.
If you can’t open the game anymore, email support@kinblood.com from the address linked to the account, or include your player id, and ask us to delete it. See the privacy policy for what is kept and for how long.
Purchases
What can I buy?
Kinblood is free to play. Star Gems, the premium currency, can buy packs and passes. Real-money purchases open with the Steam store; nothing can be bought before then.
My purchase didn’t arrive.
Close and reopen the game, and check that you’re signed in to the account you bought with. If it’s still missing, email us with your player id, the date and your Steam receipt.
Can I get a refund?
Purchases made through Steam are covered by Steam’s refund policy; request one through Steam Support. Items you have already used in the game can’t be returned to the shop. See the terms for the details.
Playing
Does Kinblood need an internet connection?
Yes. Kinblood is played online: your save, rewards, ranked fights and the story’s rewards all live on our servers.
Which platforms is it on?
PC through Steam, and Android. Both open in late November 2026; Kinblood is not released yet.
What are the system requirements?
| Minimum | Recommended | |
|---|---|---|
| OS | Windows 10 64-bit | Windows 11 64-bit |
| Processor | 4 cores, 2.5 GHz | 6 cores, 3 GHz |
| Memory | 8 GB RAM | 16 GB RAM |
| Graphics | DirectX 11, 2 GB (GTX 960 / RX 470 class) | 4 GB (GTX 1060 / RX 580 class) |
| Storage | 3 GB | 3 GB |
| Network | Broadband connection | Broadband connection |
These are estimates until the Steam page lists the final numbers.
I found a bug.
Thank you! Email support@kinblood.com with your player id, what you did, what you expected and what happened instead. A screenshot helps a lot.